SERVICE CHARTER - ENGLISH
| SERVICE | REQUIREMENTS | COST | TIMELINE | |
| 1 | Issuance of admission letters | Meeting University admission requirements | Nil |
- Eight weeks to reporting date for regular students. - For Module II applicants letters shall be sent out within two weeks after approval by the Deans Committee. |
| 2 |
University certificates and transcripts |
Completed clearance form |
Nil |
- Certificates will be issued within eight weeks after graduation. -Transcripts will be issued within one week upon application. |
| 3 |
Issuance of guidelines on: - Application procedures - Examination rules - Fees structures - Rules and disciplinary procedure. |
Meeting University admission requirements |
Nil |
- Eight weeks to reporting date for regular students. - For Module II applicants shall be sent out within two weeks after approval by the Deans Committee. |
Complaints, complements and suggestions should be forwarded to the following:
- Academic Registrar – UoN Towers, 13th Floor
- Deans/Senate Secretariat – UoN Towers, 13th Floor Rm 4 Tel. 0204913066/3050/8030
- Admissions – Administration Block Room 112 Tel. 318262 Ex. 28280
- Examinations – Central Examination Center Tel. 2538883
Appeals should be forwarded to the Office of the Deputy Vice-Chancellor (Academic Affairs)
Feedback may be channeled via: Telephone, Letters, E-mails and suggestion boxes.
Confidentiality shall be respected. All feedback shall be addressed within seven days.
AHADI YA HUDUMA
| No | HUDUMA | YANAYOHITAJIKA | MATOZO | MUDA |
| 1 |
Upokeaji wa barua za usajili |
Kuhitimu mahitaji ya usajili |
Hakuna malipo |
- Wiki nane kabla ya siku ya kufika chuoni kwa wanafunzi ambao karo za zalipwa na serikali. - Wiki mbili baada ya mkutano wa Kamati ya wakuu wa vitivo. |
| 2 |
Kutolewa kwa vyeti vya Chuo kikuu na alama za matokeo. |
Kujaza fomu ya kukamilisha masomo |
Hakuna malipo |
- Vyeti vya Chuo Kikuu vitatolewa katika kipindi cha wiki nane baada ya kufuzu. - Vyeti vya alama za matokeo vitatolewa katika muda wa wiki moja bada ya maombi. |
| 3 |
Kutoa mwongozo kuhusu ratiba za masomo |
Kusajiliwa chuoni |
Hakuna malipo |
Baada ya kusajiliwa |
Mlalamiko, shukrani na mapendekezo yawasilishwe kupitia anwani hii:
- Msajili wa maswali ya kiakademia – UoN Towers, 13th Floor
- Mratibu wa Seneti – UoN Towers, 13th Floor Rm 4 Tel. 0204913066/3050/8030
- Usajili wa wanafunzi – Administration Block Room 112 Tel. 318262 Ex. 28280
- Mitihani – Central Examination Center Tel. 2538883
Rufaa zote ziwasilishwe kwa naibu wa makamu mkuu wa chuo kikuu (Maswala ya Kiakademia)
Majibu yanaweza kuwasilishwa kuitia: Simu, barua, barua pepe na masanduku ya mapendekezo.
Siri zote zitahifadhiwa. Majibu yote yatashughulikiwa na kuwasilishwa kwa siku saba.
