Frequently Asked Questions

Title Question Answer
9

How do I get my admission letter

1. Go to the students portal. 

2. Use your registration number as your user Name, then your password is your KCSE index number.

 

7

Do you certify academic credentials

1.  Yes it is done at Examinations Centre at a fee of Kshs. 200/- per page

13

What Do I do next after I receive a Letter of offer to study at the University?

  • The first thing you need to do is access the University of Nairobi Student Management Information System (SMIS Portal) to generate a Registration Number.
  • To Access SMIS portal click HERE or visit https://smis.uonbi.ac.ke/

The SMIS portal will allow you to:

  1. Access your admission Letter
  2. Access your joining instructions
  3. Register as a Student by creating a student profile
  4. Pay your Fees
  5. Create your student email and Active Directory
  6. Register for courses and access timetable
  7. Apply for student accommodation
14

How do I get a Registration Number?

  • Access the students’ portal. https://smis.uonbi.ac.ke/
  • Scroll to the bottom of the page to the SMIS Allocated Registration No. section
  • In the box provided, Enter Application Ref. No as it appears in your Letter of Offer  to get your allocated Student Registration No 
  • Click on Get Allocated Students number
15

How do I log in to the students’ portal (SMIS)?

  • Access the students’ portal. https://smis.uonbi.ac.ke/
  • Log in using the Registration Number. The year of registration must be in full eg ../2020

Enter your Registration Number in full as received in the “Registration Number” box provided

Password: you can either use: National ID / Passport No. or KCSE Index No. or Registered Mobile No. as your initial password 

Incase you forget your password; use the “Forgot your password? To reset your SMIS password

16

How do I upload required documents on the students Portal?

Ensure you have all the documents listed on the checklist shared with you on email or visit https://uonbi.ac.ke/registration  to see the full list of all required documents.

Scan all the documents (documents should be in PDF format)

Take a passport photo (jpeg Format)

  • Log in to the Students Portal: smis.uonbi.ac.ke
  • Click on “To Begin the Process-Click here to register”
  • Upload the documents as guided “Please upload the Following documents”

*Please ensure that your scanned documents are clear and legible. They should also in the indicated allowed format (PDF,  JPG)

  • Click on Upload Document

You will get a notification once your documents have been assessed and approved. Incase a document is not approved; you will be notified to re-upload

17

How do I get in touch with you Incase I need assistance?

Academic Registrar 020 4913199/3027/3196/3067/3065

Graduate School 0204913128/3129/8030/8032

Customer Experience Centre contacts: 0204910000, 0204914112 | customercare@uonbi.ac.ke

SERVICE EMAIL ADDRESS:

Undergraduate Admissions: admissions@uonbi.ac.ke | Graduate Admissions: gs@uonbi.ac.ke

18

How to upload documents in the portal?

Complete, scan and save all the documents in the joining instructions as listed on
the check list


- You can use mobile apps from play store to scan your documents. Apps such as
Adobe Scan, Fast Scanner, Genius scan, Camscannner or any other apps on
smart phones
- Once you access the registration portal, undertake the following steps to upload
each document:
(i) Cross-check details before submitting the documents for approval
(ii) Wait and login in later to see decision from the university
(iii) If you are required to review, address the issues and submit again.

19

What is a fully executed Bond?

The Bond is made by the University Council and Senate (hereinafter referred to as 'The Enacting Authority') and forms part of the binding terms and conditions upon which anyone may be admitted, re-admitted into, or permitted to remain in studentship in the University.


- Students are expected to familiarize themselves with the conditions spelt out in the Bond and to have it executed as required. The executed Bond must be returned to the University on registration day. The Bond is fully executed upon being signed and stamped by a Judge, magistrate or Commissioner for Oaths.

20

What do I do if I upload a document wrongly?

No need to worry, if you submit wrong documents the university will mark your registration back to you to re-upload the faulty documents and submit again. Always cross-check before submitting to avoid unnecessary back and forth